IT Support Supervisor - Lead Application & Technical Support Team in Bali

Join Erajaya, a leading technology solutions provider, as an IT Support Supervisor in the vibrant heart of Bali. This is a unique opportunity to lead a dynamic team in delivering top-tier application support, troubleshooting, and IT infrastructure management for our clients. Based in Denpasar, Badung, you'll be at the center of action, ensuring seamless operations and exceptional service.

As an IT Support Supervisor, you'll oversee a team of 8-10 IT support specialists, guiding them to excel in their roles. Your daily tasks will include coordinating support activities, resolving complex technical issues, and implementing best practices in IT support. You'll work closely with cross-functional teams to ensure that our clients' applications run smoothly, and you'll have the chance to grow your leadership skills while making a tangible impact on our business.

Erajaya is a company that values innovation, collaboration, and a strong work-life balance. We offer a competitive salary package, comprehensive benefits, and a supportive work environment. Join us and be part of a team that thrives on technology and delivers exceptional service to our clients.

📋 Tanggung Jawab Pekerjaan

• Lead and mentor a team of 8-10 IT support specialists, fostering a collaborative and high-performing environment.
• Coordinate and oversee daily IT support activities, ensuring efficient resolution of technical issues.
• Troubleshoot and resolve complex technical problems, providing expert guidance to team members.
• Monitor and maintain IT infrastructure, ensuring optimal performance and reliability.
• Implement and enforce best practices in IT support, including service management and incident resolution.
• Work closely with cross-functional teams to ensure seamless integration of IT solutions with business objectives.
• Provide technical training and development opportunities to team members, promoting continuous skill growth.
• Stay up-to-date with the latest IT trends and technologies, applying innovative solutions to support our clients.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 5 years of experience in IT support, with a proven track record in leading and supervising a team.
• Certifications in ITIL, CompTIA A+, or similar industry-recognized certifications are a plus.
• Strong technical skills in networking, hardware, and software troubleshooting.
• Proven experience in managing and maintaining IT infrastructure, including servers, workstations, and networking equipment.
• Excellent communication and leadership skills, with the ability to mentor and develop team members.
• Strong problem-solving and analytical skills, with the ability to make sound technical decisions.
• Fluency in English, both written and spoken, is required.

🛠️ Keahlian

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