Back Office Officer - Banking Operations

Join Bank Bumi Arta as a Back Office Officer and play a pivotal role in ensuring smooth banking operations. This position is ideal for detail-oriented professionals with strong analytical skills and a passion for financial services. You will support critical back office functions, including transaction processing, customer service, and data management, all while working in a dynamic and fast-paced environment in the heart of Jakarta Raya.

As a Back Office Officer, you will be responsible for maintaining accurate and up-to-date financial records, processing transactions efficiently, and providing excellent customer service. This role offers a unique opportunity to grow within a leading financial institution, with access to comprehensive training programs and a supportive team environment.

📋 Tanggung Jawab Pekerjaan

• Process and verify customer transactions, ensuring accuracy and compliance with banking regulations.
• Maintain and update customer account information in the core banking system.
• Provide exceptional customer service through various channels, including phone, email, and in-person support.
• Generate and reconcile financial reports, including daily transaction summaries and end-of-day reports.
• Assist in resolving customer inquiries and complaints promptly and professionally.
• Collaborate with the front office team to ensure seamless banking operations.
• Participate in continuous learning and development initiatives to enhance skills and knowledge.
• Adhere to strict confidentiality and data security protocols.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Finance, Accounting, Business Administration, or a related field.
• Minimum of 2 years of experience in a back office or banking operations role.
• Proficient in using Microsoft Office Suite, including Excel and Word.
• Experience with core banking systems such as SAP or Oracle is a plus.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work well under pressure and meet tight deadlines.
• Knowledge of banking regulations and compliance requirements.

🛠️ Keahlian

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