Customer Service Representative (Bali)
Join Vania Interior Furnishings, a leading name in premium interior furnishings, as a Customer Service Representative in Bali! This is an exciting opportunity to grow your career in a dynamic and customer-focused environment while enjoying the vibrant culture and stunning landscapes of Bali. As a Customer Service Representative, you will be the first point of contact for our clients, ensuring their needs are met with exceptional service and attention to detail. Our company is committed to providing high-quality products and services, and we are looking for dedicated professionals who share our passion for customer satisfaction.
In this role, you will handle customer inquiries, resolve complaints, and provide product information using our comprehensive CRM system. You will also assist in order processing and follow up with clients to ensure their satisfaction. This position offers a competitive salary and benefits, as well as opportunities for professional development and career growth. If you are a friendly, proactive, and detail-oriented individual with a passion for customer service, we invite you to apply and be part of our growing team in Bali.
📋 Tanggung Jawab Pekerjaan
- Handle customer inquiries and complaints via phone, email, and in-person
- Resolve customer issues promptly and professionally
- Provide accurate and detailed product information to clients
- Assist in order processing and follow up with clients to ensure satisfaction
- Maintain a comprehensive database of customer information using our CRM system
- Collaborate with the sales and marketing teams to promote our products and services
- Stay updated on industry trends and best practices in customer service
- Ensure compliance with company policies and procedures
🎓 Kualifikasi & Syarat
- Minimum 2 years of experience in customer service or a related field
- Excellent communication and interpersonal skills
- Proactive and detail-oriented with a strong customer service mindset
- Familiarity with CRM systems such as Salesforce or HubSpot
- Ability to work well under pressure and meet tight deadlines
- Strong problem-solving and conflict resolution skills
- Fluency in both English and Bahasa Indonesia
- Bachelor's degree in Business Administration, Marketing, or a related field (preferred)
🛠️ Keahlian
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